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Privacy Policy

§ 1 General Information


This Privacy Policy provides detailed information about what happens to your personal data when you
visit our website www.careyourhome.de.


Personal data means any information relating to an identified or identifiable natural person. When
processing your data, we comply with the applicable legal requirements, in particular the General Data
Protection Regulation ("GDPR"). Protecting your personal data and ensuring the secure use of our
website are very important to us.

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§ 2 Controller


The controller responsible for the collection and processing of personal data on this website is:

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  • Name: CareYourHome GbR

  • Represented by: Alexandra Lipes and Nina Iskhakova

  • Address: An der Hechtsheimer Höhe 14C, 55130 Mainz

  • Country: Germany

  • Email: info@careyourhome.de

  • Tel.: +49 176 87402555

 

§ 3 Access Data (Server Log Files)


When you access our website, technical access data transmitted by your browser may be collected
automatically and stored in server log files. This may include:

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  • browser type and browser version

  • operating system used

  • referrer URL (the page from which you accessed our website)

  • hostname of the accessing device

  • date and time of the server request

  • IP address currently used by your device (where applicable, in anonymised form)


As a rule, we neither intend nor are generally able to associate this data with a specific individual. The
processing is based on Art. 6(1)(f) GDPR and serves our legitimate interest in ensuring and improving
the stability, security and functionality of our website.

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§ 4 Cookies


We use cookies to make our website user-friendly and to enable certain functions. Cookies are small
text files stored on your device. They cannot execute programs or transmit viruses to your computer
system.


Cookies that are strictly necessary for electronic communications or for providing functions expressly
requested by you may be used on the basis of the applicable legal provisions. Where processing is
based on Art. 6(1)(f) GDPR, our legitimate interest lies in the technically reliable and optimised
provision of our services. Cookies that are not technically necessary, for example cookies used to
analyse browsing behaviour, are addressed separately in this Privacy Policy where applicable.


We mainly use session cookies, which are automatically deleted after your visit. We may also use
cookies that remain stored on your device until you delete them. These cookies can enable us to
recognise your browser when you visit our website again.


You can configure your browser to notify you before cookies are set, to allow cookies only in individual
cases, to accept cookies for specific purposes, to reject cookies generally, or to delete cookies
automatically when you close your browser. Please note that disabling cookies may restrict certain
functions of this website.

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§ 5 Contact by Email or Contact Form


If you contact us by email or via a contact form, we process the information you provide, including your
contact details, in order to handle your enquiry and any follow-up questions.


Depending on the nature of your enquiry, processing is based on Art. 6(1)(b) GDPR where it is
necessary to take steps at your request prior to entering into a contract or to perform a contract. For
other enquiries, processing may be based on our legitimate interest in responding to communications
pursuant to Art. 6(1)(f) GDPR. Where we expressly request your consent for a specific processing
activity, Art. 6(1)(a) GDPR applies.


Where processing is based on consent, you may withdraw that consent at any time with effect for the
future. An informal notification by email is sufficient. The lawfulness of processing carried out before
withdrawal remains unaffected.


We retain data submitted in connection with an enquiry only for as long as necessary for the relevant
purpose, unless statutory retention obligations require a longer retention period.

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§ 6 Use and Disclosure of Data


Personal data that you provide to us, for example by email, is not sold to third parties or otherwise
used commercially for unrelated purposes. We process such data only for the purpose for which it was
provided, including communicating with you and, where applicable, taking steps prior to entering into a
contract or performing a contract.


Where payment processing requires the transfer of payment data to a bank, payment service provider
or other institution involved in the transaction, only the data necessary for that purpose will be
transmitted.


Data collected automatically when you visit our website is used only for the purposes described in this
Privacy Policy.


We do not disclose your personal data to third parties unless this is necessary for the stated purpose,
required by law, based on another lawful basis, or you have expressly consented to the disclosure.

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§ 7 Encryption (SSL/TLS)


Our website uses SSL/TLS encryption to protect the transmission of confidential content, in particular
enquiries that you send to us as the website operator. An encrypted connection can be recognised by
"https://" in your browser's address bar and, depending on the browser, by a lock symbol.


When SSL/TLS encryption is active, data transmitted between your browser and our website cannot
ordinarily be read by unauthorised third parties during transmission.

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§ 8 Retention Period


Personal data that you submit through our website is stored only for as long as necessary to fulfil the
purpose for which it was processed. Statutory commercial and tax retention obligations may require
certain data to be retained for a longer period, in some cases for up to 10 years.

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§ 9 Your Data Protection Rights


As a data subject, you have the following rights in relation to your personal data, subject to the
requirements and limitations provided by law:


A. Right to Withdraw Consent


Where processing is based on your consent, you have the right under Art. 7(3) GDPR to withdraw that
consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing
carried out on the basis of consent before its withdrawal. Statutory retention obligations, including
those relating to accounting and tax records, remain unaffected.


B. Right of Access


Under Art. 15 GDPR, you have the right to obtain confirmation as to whether we process personal
data concerning you. Where this is the case, you have the right to access that data and to receive the
information required by Art. 15 GDPR, including the purposes of processing, categories of personal
data, recipients or categories of recipients, envisaged retention period or the criteria used to determine
it, your applicable data subject rights, the source of data not collected directly from you, and
information concerning automated decision-making, including profiling, where applicable.


Where personal data is transferred to a third country or an international organisation, you also have
the right to be informed of the appropriate safeguards pursuant to Art. 46 GDPR.


C. Right to Rectification


Under Art. 16 GDPR, you have the right to request the correction of inaccurate personal data
concerning you and the completion of incomplete personal data.


D. Right to Erasure


Under Art. 17 GDPR, you have the right to request the erasure of personal data concerning you where
one of the following grounds applies:

  • the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

  • you withdraw consent on which the processing was based under Art. 6(1)(a) or Art. 9(2)(a) GDPR and there is no other legal ground for the processing;

  • you object to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object pursuant to Art. 21(2) GDPR;

  • the personal data has been unlawfully processed;

  • the personal data must be erased to comply with a legal obligation under Union or Member State law to which we are subject; or

  • the personal data was collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.

 

The right to erasure does not apply to the extent that processing is necessary:

 

  • for exercising the right of freedom of expression and information;

  • for compliance with a legal obligation requiring processing under Union or Member State law, or for the performance of a task carried out in the public interest or in the exercise of official authority;

  • for reasons of public interest in the area of public health in accordance with Art. 9(2)(h) and (i) and Art. 9(3) GDPR;

  • for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Art. 89(1) GDPR, where the right to erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

  • for the establishment, exercise or defence of legal claims.

 

Where we have made personal data public and are obliged to erase it under Art. 17 GDPR, we will,
taking account of available technology and the cost of implementation, take reasonable steps,
including technical measures, to inform controllers processing that personal data that you have
requested the erasure of links to, copies of, or replications of that personal data.


E. Right to Restriction of Processing


Under Art. 18 GDPR, you have the right to request restriction of the processing of your personal data
where:

  • you contest the accuracy of the personal data, for a period enabling us to verify its accuracy;

  • the processing is unlawful and you oppose erasure and request restriction instead;

  • we no longer need the personal data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims; or

  • you have objected to processing pursuant to Art. 21(1) GDPR, pending verification of whether our legitimate grounds override yours.

 

Where processing has been restricted, the personal data may, apart from storage, generally be
processed only with your consent or for the establishment, exercise or defence of legal claims, for the
protection of the rights of another natural or legal person, or for reasons of important public interest of
the European Union or a Member State.


F. Right to Notification


If you exercise your right to rectification, erasure or restriction of processing, Art. 19 GDPR requires us
to communicate this to each recipient to whom the personal data has been disclosed, unless this
proves impossible or involves disproportionate effort. At your request, we will inform you about those
recipients.


G. Automated Decision-Making (Including Profiling)


We do not carry out automated decision-making, including profiling, within the meaning of Art. 22
GDPR.


H. Right to Data Portability


Where processing is based on your consent under Art. 6(1)(a) or Art. 9(2)(a) GDPR, or on a contract
under Art. 6(1)(b) GDPR, and is carried out by automated means, you have the right under Art. 20
GDPR to receive the personal data you have provided to us in a structured, commonly used and
machine-readable format and to transmit that data to another controller. Where technically feasible,
you may also request that we transmit the data directly to another controller.


I. Right to Object


Where we process your personal data on the basis of legitimate interests pursuant to Art. 6(1)(f)
GDPR, you have the right under Art. 21(1) GDPR to object at any time, on grounds relating to your
particular situation, to the processing of personal data concerning you, including profiling based on
those provisions.


If you object, we will no longer process the personal data concerned unless we demonstrate
compelling legitimate grounds for the processing which override your interests, rights and freedoms, or
the processing is necessary for the establishment, exercise or defence of legal claims.


Where your personal data is processed for direct marketing purposes, you have the right under Art.
21(2) GDPR to object at any time to processing for such marketing, including profiling to the extent
that it is related to such direct marketing. If you object, your personal data will no longer be processed
for direct marketing purposes.


In the context of the use of information society services, you may exercise your right to object by
automated means using technical specifications, notwithstanding Directive 2002/58/EC.


J. Right to Lodge a Complaint with a Supervisory Authority


Under Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you
consider that the processing of personal data relating to you infringes the GDPR. In particular, you
may lodge a complaint in the Member State of your habitual residence, place of work, or the place of
the alleged infringement. This right is without prejudice to any other administrative or judicial remedy.


Our competent supervisory authority is:


The State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate
Postfach 30 40
55020 Mainz
Hintere Bleiche 34
55116 Mainz
Tel.: +49 6131 8920-0
Email: poststelle@datenschutz.rlp.de
Website: https://www.datenschutz.rlp.de

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§ 10 Effective Date and Amendments to this Privacy Policy


This Privacy Policy takes effect on 1 September 2026. We reserve the right to amend it where
necessary and in accordance with applicable data protection law. Amendments may be required, for
example, to reflect new legal requirements, changes to our website, or new services offered through
our website.


The version of this Privacy Policy available on our website at the time of your visit is the current
version.


Any amendments to this Privacy Policy will be published on this page so that you can remain informed
about what personal data we collect, how we process it and, where applicable, under what
circumstances it may be disclosed.

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